There is much hype about using K.P.I. (Key Performance Indicators) as a way to track the successful accomplishment of tasks and projects; but think about it - what is it that causes you frustration? Usually, it is not just about the performance which frustrates you but the accompanying behaviors and attitudes which churns you from within!
If someone under-performs, it can be fixed by re-skilling or re-tooling competencies but if the under-performance comes with a character deficiency, then the whole scenario has become more complicated.
Here's the principle:
In addition to measures for performance, you need to be on the lookout for right behavioral indicators as well.
Interested to discover the three steps to strengthen both your performance and behavioral indicators? Check out this week's video on "Measuring Performance Is Not Enough".
Let me know what you think.
Your fellow traveler,